Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. PLEASE REVIEW RETURN EXEMPTIONS BEFORE RETURNING THE ITEM.
The following items cannot be returned or exchanged:
- Pre-Owned/Estate Jewelry
- Clearance Jewelry
- Damaged/Broken Jewelry
- Custom Jewelry
For defective or damaged products, please review our repair services on our website Full Service-Jewelry Repair. Depending on your needs, email us to arrange a repair.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email at Customerservice@lehuajewelers.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Attn: Returns RMA#
65-1158 Mamalahoa Hwy STE #14
Kamuela, HI 96743 United States
Please note, that you will be responsible for all return shipping charges. We strongly recommend using an insured & trackable method to mail your return. If you need assistance on how to properly return merchandise, please call our customer service phone number: 1(808)-885-6448
After receiving your return and inspecting the condition of your item, we will process your return for exchange or store credit. Please allow at least seven (7) days from the item's delivery for us to process your return for exchange or store credit. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at:
1(808)885-6448 | Customerservice@lehuajewelers.com