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Returns & Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. PLEASE REVIEW RETURN EXEMPTIONS BEFORE RETURNING ITEM.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Lehua

Attn: Returns RMA# 

65-1158 Mamalahoa Hwy STE #14 

Kamuela, HI 96743 United States

 

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use an insured & trackable method to mail your return. If you need assistance on how to properly return merchandise, please call our customer service phone number: 1(808)-885-6448

 

INSPECTION

After receiving your return and inspecting the condition of your item, we will process your return for exchange or store credit. Please allow at least seven (7) days from the item's delivery for us to process your return for exchange or store credit. We will notify you by email when your return has been processed.

 

EXEMPTIONS

The following items cannot be returned or exchanged:

For defective or damaged products, please review our repair services found on our customer service page on your website https://www.lehuajewelers.com/service/. Depending on your needs, email us to arrange a repair.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1(808)885-6448 | [email protected]